02/06/26

Known Issues in Call of Duty: Black Ops 7

Issues being tracked in Call of Duty: Black Ops 7

This page contains a running list of issues that have been identified or reported in Call of Duty®: Black Ops 7 and are either under investigation or scheduled to be fixed.

Be sure to check back often as we'll continually update this page.

If you don't see an issue that you're experiencing below, you can report it using the Call of Duty: Black Ops 7 Bug Report form.

You can also provide critical information to help identify, investigate, and resolve game crashes on PC by submitting a Call of Duty PC Crash Report.

ISSUE	DESCRIPTION
The game is crashing. – PlayStation 5	An issue causing game crashes for some PlayStation 5 players after disconnecting controllers or mouse and keyboard is under investigation.
My Death FX aren't working. – All platforms	An issue with the Death FX included in the X-Ray Tango Tracer Pack is under investigation.
I don't have access to my Black Ops 6 Ranked Play rewards. – All platforms	An issue preventing some players from accessing some of their Black Ops 6 Ranked Play rewards is under investigation.
My Operators are getting reset in Endgame. – All platforms	An issue causing all Endgame Operators to reset to Anderson is under investigation.
My Loadouts were reset. – All platforms	An issue causing custom Loadouts to reset is under investigation.
I'm not earning progress for a Weekly Challenge. – All platforms	Tracking issues for some Weekly Challenges are under investigation. Multiplayer - Get a kill with both your Primary and Secondary Weapons in the same life 10 times.
I’m getting a message that says “NOT AVAILABLE. Purchase Black Ops 7 to have access to everything.” – PC Game Pass	If you receive this message trying to access Black Ops 7 through PC Game Pass, please check your Microsoft Store device management to ensure you haven’t exceeded your Microsoft Store device limit. If you’re below your device limit and still receive this message, please reach out to us for help.
I'm getting an error message when attempting to log in to the game. – PC	An issue causing some PC players to receive a time out error — such as "Quit to desktop" — when logging in to the game is under investigation. To help with this investigation, you can provide your PC crash logs through our PC Crash Report form. Please be sure to enter the error you received into the error code field. Workaround Players have found success eliminating this error by deleting the "players" folder from their Call of Duty folder. *Documents → Call of Duty* → players Important!** Be sure you do not delete any other files. After deleting this folder, you may need to reset some in-game customization settings, such as keybinds.

ISSUE

DESCRIPTION

The game is crashing.

– PlayStation 5

An issue causing game crashes for some PlayStation 5 players after disconnecting controllers or mouse and keyboard is under investigation.

My Death FX aren't working.

– All platforms

An issue with the Death FX included in the X-Ray Tango Tracer Pack is under investigation.

I don't have access to my Black Ops 6 Ranked Play rewards.

– All platforms

An issue preventing some players from accessing some of their Black Ops 6 Ranked Play rewards is under investigation.

My Operators are getting reset in Endgame.

– All platforms

An issue causing all Endgame Operators to reset to Anderson is under investigation.

My Loadouts were reset.

– All platforms

An issue causing custom Loadouts to reset is under investigation.

I'm not earning progress for a Weekly Challenge.

– All platforms

Tracking issues for some Weekly Challenges are under investigation.

Multiplayer - Get a kill with both your Primary and Secondary Weapons in the same life 10 times.

I’m getting a message that says “NOT AVAILABLE. Purchase Black Ops 7 to have access to everything.”

– PC Game Pass

If you receive this message trying to access Black Ops 7 through PC Game Pass, please check your Microsoft Store device management to ensure you haven’t exceeded your Microsoft Store device limit.

If you’re below your device limit and still receive this message, please reach out to us for help.

I'm getting an error message when attempting to log in to the game.

– PC

An issue causing some PC players to receive a time out error — such as "Quit to desktop" — when logging in to the game is under investigation.

To help with this investigation, you can provide your PC crash logs through our PC Crash Report form. Please be sure to enter the error you received into the error code field.

Workaround

Players have found success eliminating this error by deleting the "players" folder from their Call of Duty folder.

Documents → Call of Duty → players

Important! Be sure you do not delete any other files.

After deleting this folder, you may need to reset some in-game customization settings, such as keybinds.

Resolved Issues

GobbleGums

Visual errors leading to incorrect GobbleGum totals displaying have been addressed.

Zombies Augments

An issue impacting Augment research and progression has been addressed.

Tactical equipment

Progression tracking for Tactical equipment has been addressed.

Weekly Challenges

Progression tracking for Weekly Challenges has been addressed.

Engame Operators

An issue causing selected Operators to change when entering Endgame has been addressed.

Exit 115 challenge

Reward delivery for completing the Exit 115 challenge in Zombies has been addressed.

Promotional Camos

The Promotional camos section should now appear in the camo Customize menu.

Quick Play filter

An issue preventing some players from accessing the Quick Play in Multiplayer filter has been addressed.

Looking For More Help?

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