If you're having trouble connecting to the Call of Duty: Black Ops Cold War, you should first check Call of Duty: Black Ops Cold War Server Status.
If the status indicator for your platform is not green or an alert is present, you might encounter connectivity issues until service is restored and fully operational.
However, if the status indicator is green and no alerts are posted, several other factors could be affecting the quality of your connection.
If you’re experiencing longer matchmaking times or high ping lobbies, your account may be under review. We will not be able to provide information about the review process or duration. Please see the Call of Duty: Black Ops Cold War Security and Enforcement policy for more details.