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02/08/21

Call of Duty: Mobile

Troubleshooting tips for installing and accessing Call of Duty: Mobile

Call of Duty: Mobile is an all-new mobile shooter built around the Call of Duty franchise. Choose from a variety of classic Multiplayer game modes and duke it out on some of the most beloved maps in Call of Duty history. You'll earn experience and Credits while playing in public Multiplayer matches, allowing you to unlock or purchase an assortment of Weapons, Attachments, Perks, and more to help you raise your game.

Need help or have more questions? Access help content and get support within the app! Tap the ? icon at the top of the main lobby screen, then select a category and topic.

1. What are the minimum device specifications?

Android

Call of Duty: Mobile is compatible with Android devices with at least 2 GB of RAM and running Android 5.1 and up.

Learn how to check and update your Android version.

 

iOS

Call of Duty: Mobile is compatible on iOS devices with at least 2 GB of RAM and running iOS 9.0 or later.

Learn how to update your iOS device.

 

 

2. What should I do if the app won't launch, freezes, crashes, or goes to a black screen?

If you experience app crashes or freezes, black screens, or the app won't open when you try to launch it, try the steps below. Be sure to try the app after attempting each step to see if it solves your issue.

 

Android

1. Restart your device

  1. Press and hold the power button for a few seconds.
  2. Tap Power off or Restart on your screen. If these options aren't available, press and hold the power button until your device restarts.

2. Update the app

  1. Open your device's Play Store app.
  2. Tap ☰ at the top of the screen and select My apps & games.
  3. Find the Call of Duty: Mobile app and tap the Update button if available.

3. Update your device

  1. Open the Settings app on your device.
  2. Depending on your device, open System update or Software update.
  3. Check your update status and install any system updates available.

4. Clear the app's cache

  1. Open the Settings app on your device.
  2. Go to your apps. This may be called Apps, Apps & notifications, App Manager, or Manage apps depending on your device.
  3. Tap Call of Duty: Mobile.
  4. Tap Storage.
  5. Tap Clear Cache.

 

iOS

1. Restart your device

  1. Press and hold the power button until the slide to power off button appears.
  2. Slide the button to power off your device.
  3. After the device has completely powered down, press and hold the power button again to turn on your device.

2. Update the app

  1. Open the App Store app.
  2. Select the Updates tab at the bottom.
  3. If Call of Duty: Mobile appears in the list, tap the Update button.

3. Update your device

  1. Open the Settings app on your device.
  2. Tap General, then tap Software Update.
  3. If an update is available, follow the on-screen steps.

4. Delete and reinstall the app

Please note: Deleting the app will not delete your progress or other game data.

  1. Open the Settings app on your device.
  2. Tap General, then tap iPhone Storage or iPad Storage.
  3. Tap Call of Duty: Mobile.
  4. Tap Delete App.
  5. Open the App Store app.
  6. Find and reinstall Call of Duty: Mobile.
  7. Open Call of Duty: Mobile.
  8. Log in with the same account to reinstate your progress and game data.

3. I'm having trouble downloading the app. What should I do?

Be sure that your device meets the minimum requirements. Call of Duty: Mobile is compatible with Android devices with at least 2 GB of RAM and running Android 5.1 and up, and on iOS devices with at least 2 GB of RAM and running iOS 9.0 or later.

Learn how to check and update your Android version.
Learn how to update your iOS device.

If your device meets the minimum requirements, try the steps below. Be sure to try installing the app after attempting each step to see if it solves your issue.

 

1. Check your network connection

A strong Wi-Fi connection is recommended when downloading apps or using apps that require a network connection. If you're having trouble with a Wi-Fi connection, try restarting the wireless router if you have access to it. You can also try switching to a mobile data connection.

2. Restart your device

Android

  1. Press and hold the power button for a few seconds.
  2. Tap Power off or Restart on your screen. If these options aren't available, press and hold the power button until your device restarts.

iOS

  1. Press and hold the power button until the slide to power off button appears.
  2. Slide the button to power off your device.
  3. After the device has completely powered down, press and hold the power button again to turn on your device.

3. Clear the Play Store app's cache and data (Android)

  1. Open the Settings app on your device.
  2. Go to your apps. This may be called Apps, Apps & notifications, App Manager, or Manage apps depending on your device.
  3. Tap Google Play Store.
  4. Tap Storage.
  5. Tap Clear Cache.
  6. Tap Clear Data.

 

 

4. I'm having trouble connecting to the game. What should I do?

Call of Duty: Mobile requires a network connection to play. If you're having trouble connecting to a game, or you're experiencing lag while playing, be sure to check your network connection. A strong Wi-Fi connection is recommended when playing Call of Duty: Mobile. If you're having trouble with a Wi-Fi connection, try restarting the wireless router if you have access to it.

Restarting your device can also refresh your connection and resolve network connection issues.

 

Android

  1. Press and hold the power button for a few seconds.
  2. Tap Power off or Restart on your screen. If these options aren't available, press and hold the power button until your device restarts.

 

iOS

  1. Press and hold the power button until the slide to power off button appears.
  2. Slide the button to power off your device.
  3. After the device has completely powered down, press and hold the power button again to turn on your device.

 

 

5. I'm getting a message saying my device doesn't have enough storage. What should I do?

Devices with a lack of storage space will prevent apps from installing and can lead to users seeing an "Insufficient Storage" or "Insufficient Storage Available" message on Android or "Not Enough Storage" on iOS. These errors can display even if your device says that it has free space.

If you get a storage-related message, try the following based on your device.

 

Android

Free up storage space by clearing the cache on your other apps.

  1. Open the Settings app on your device.
  2. Go to your apps. This may be called Apps, Apps & notifications, App Manager, or Manage apps depending on your device.
  3. Tap the Menu or More button and choose Sort by Size. Your apps will be listed by which take up the most storage space.
  4. Tap an app taking up a large amount of storage space.
  5. Tap Storage.
  6. Tap Clear Cache.

Try accessing Call of Duty: Mobile again. If you see the insufficient storage message again, repeat the steps above for other apps and try again.

Some Android devices include a method to clear the cache on all your apps at once.

  1. Open the Settings app on your device.
  2. Tap Storage to see a detailed breakdown of all cached data. (Storage is typically in a tab or section called System.)
  3. Tap Cached Data.
  4. Tap Delete to clear the cached data for all your apps.

You may also choose to uninstall apps that you no longer use or delete large files from your device.

 

iOS

While the "Not Enough Storage" message is less common on iOS devices than the Android equivalent, it can still come up from time to time. However, if you receive a storage-related message, there are a few things you can do to free up storage space.

Manage your iCloud backup

iCloud can be set to automatically back up your iOS device along with the photos, videos, app data, and other important information you have stored. Therefore, you can safely delete files from your device that you've have backed up using iCloud.

Learn how to set up iCloud and manage what is stored on iCloud.

Delete apps you no longer use

  1. Open the Settings app on your device.
  2. Tap General, then tap iPhone Storage or iPad Storage.
  3. Review your list of apps, which are sorted by size and display the last time the app was used.
  4. Tap any app you wish to delete.
  5. Tap Delete App.

Try accessing Call of Duty: Mobile again. If you see the "Not Enough Storage" message again, repeat the steps above for other apps and try again.

 

 

6. Can I use an emulator to play Call of Duty: Mobile?

No, Call of Duty: Mobile does not support the use of emulators.

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