Awesome! You have priority access

As one of our most loyal players, you have a direct line to our support experts.

Enter your phone number below and an agent will get back to you via text message shortly.

* Required Field

All texts are automated, subject to Activision’s SMS terms, and consent is optional, not a condition of purchase or use of Activision support or service. Message and Data Rates may apply. By clicking SUBMIT, you agree to the SMS terms and agree that Activision may send you text messages at the above number about your customer service request. By checking the box, you also agree that Activision may send you promotional texts at the above number.

Get promotional texts at the above phone number

Got it!

You’ll get a text from us shortly outlining next steps.

Oops

Our bad. We encountered a problem on our end. Please try again later.

Let us know your issue below and one of our top agents will get back to you via email as soon as possible.

* All fields are required.

A response will be sent to the email in your account.
Change my email address

We got your email!

One of our agents will review your message and get back to you via email.

Your case # is

Oops

Our bad. We encountered a problem on our end. Please try again later.

해당 언어에서 사용할 수 없는 페이지

이 페이지는 해당 지역에서 제품 또는 서비스를 지원하지 않기 때문에 해당 언어로 사용할 수 없습니다.

페이지를 영어나 다른 언어로 보려면 '영어로 보기'를 선택하십시오. 이전 페이지로 돌아가려면 '취소'를 선택하십시오.

无法用本语言显示该页面

由于在该地区没有针对此产品或服务的支持,本语言不支持您选择的页面。

选择“切换为英语并继续”可查看英文页面,您也可以选择其他语言,或者点击取消返回上一页面。

頁面並不支援此語言

由於相關產品與服務並未支援該地區,你所選擇的頁面無法在此語言下開啟。

選擇在英文版中繼續檢視英文版頁面或是選擇另一種語言,或者選擇取消來返回上一頁。

11/22/19

Lag and Connectivity Issues in Skylanders Imaginators

Reducing Lag and resolving Connectivity Issues in Skylanders Imaginators

If you're enjoying the online racing portion of Skylanders Imaginators on your Xbox One or PlayStation 4, this document will help you understand the various technical issues that can arise along with how to get the best online racing experience

Skylanders Imaginators Network Status Screen

If you’re having issues either connecting to an online race or while playing inside one, your first stop should be the in-game network status screen. To reach the network status screen simply call up the in-game menu and scroll down to Network Status.

Skylanders network 1


Once you select Network Status, you’ll be taken to the network status screen:

Imaginators Network status screen

The following chart has a brief explanation of what each of these issues refers to along with what a particular color status means. A more in-depth explanation of these items follows the chart along with links where you can get more information on these issues.

     

Link

Network connection is up and running. Your network link is compromised. Online multiplayer is unavailable. Your network connection is unavailable

NAT

Your NAT is set to Open/Type 1 Your NAT is set to Moderate/Type 2 Your NAT is set to Strict/Type 3

Account

First party account access succeeded. N/A First party account access failed.

Servers

System is able to access Activision servers. N/A System is unable to access Activision servers.

Bandwidth

Network bandwidth is excellent. Network bandwidth is sufficient for multiplayer, but you may experience issues, including lag. Network bandwidth is insufficient to play in multiplayer.


Bandwidth

 
Network bandwidth is unknown. The bandwidth test is in progress or has failed.


Network Issues

Link: Link is your console’s physical connection to the Internet. Your connection may be through your home’s Wi-Fi connection or through an actual physical cable connected to your home’s Internet router. If this bubble is red, check your system’s Wi-Fi connection or Internet cable.

NAT: “NAT” stands for “Network Address Translation.” This is a security protocol that can be altered by the user to regulate the freedom with which your router will connect your device to other devices on the Internet. Your NAT can be set to three different security levels – Open, Moderate, or Strict on Microsoft devices or Type 1, Type 2, or Type 3 for Sony devices.

Most people keep their NAT to “Open” or “Type 1” as this allows the most freedom in connecting to other devices across the Internet, gives the fastest data transfer speeds and provides the best connections. In order to function properly, Skylanders SuperChargers needs to have an Open or Type 1 environment. If your bubble is showing as yellow (Moderate/Type 2) or Red (Strict/Type 3), you’ll need to adjust your NAT settings.

To adjust your settings, find your system below and click on the link. This will take you official documents that will help you adjust your settings.

Xbox One
Network Settings on Xbox One

Xbox 360
Xbox 360 Connectivity

PlayStation 4
PlayStation 4 Connection Troubleshooting

PlayStation 3
PlayStation 3 Connection Troubleshooting

Wii U
NAT Related Errors on Wii U
What is NAT?

 

Account: This bubble lets you know whether the online account for your console is active. In order to race online in Skylanders SuperChargers, your console must be signed into an active Xbox Live, PlayStation Network, or Nintendo Network account. If this bubble is red, exit the game, sign into your account and restart the game.

Servers: This bubble tells you the status of the Skylanders SuperChargers’ online servers operated by Activision. If this bubble is red, it means there’s a problem connecting to the Activision servers. The Activision Support site will usually issue some sort of alert if this happens containing information on the nature of the problem along with an estimate of how long the servers will be down.

Bandwidth: This bubble measures how quickly your network is transmitting data back and forth between your console and Skylanders SuperChargers’ online servers. For optimal gameplay, you’ll need a data transfer speed of 768 kilobytes per second (kbps) or greater. Speeds below that may cause delayed transmissions and latency (lag) and speed below 64kbps will render online racing impossible and show as a red bubble.

Privacy Policy Update
We’ve updated our Privacy Policy. You can view the revised policy here. By continuing to use Activision’s websites, products or services, you acknowledge this revised Privacy Policy.
+