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11/19/20

Known Issues in Call of Duty: Black Ops Cold War

A list of issues being tracked in Call of Duty: Black Ops Cold War

This page contains a running list of issues that have been identified or reported in Call of Duty: Black Ops Cold War and are either under investigation or scheduled to be fixed. Be sure to check back often as we'll continually update this page.

 

Known Issues

Issue Description

My Season Level rank isn't changing after I prestiged.

- All platforms

We’re investigating a visual error that occurs after prestiging. The level looks inconsistent in the After Action Report, but please note you are continuing to progress. The Season Level in the top right is accurate.

My COD Points are showing as negative.

- PC

We’re working to resolve an issue that was causing some players’ COD Points balances to appear as a negative number in Black Ops Cold War. This is a display issue; your COD Points balance should display the correct amount in other games.

My controller disconnected during Campaign.

- PlayStation 4

If you experienced controller disconnects while playing the Campaign, be sure to update the system software on your PlayStation 4 to 8.01 to resolve.

1. Select the Settings menu from the PlayStation 4 home screen.

2. Select System Software Update.

3. Install any available updates.

4. Follow the onscreen steps to complete the update.

My PS5 is launching the PS4 version of the game.

- PlayStation 5

If you have both versions of the game installed, your PlayStation 5 will default to launch the PlayStation 4 version of the game. Follow these steps to access the PlayStation 5 version of the game:

1. Go to your Game Library.

2. Highlight Call of Duty: Black Ops Cold War and press X.

3. Select the […] button to view options.

4. Select the PlayStation 5 version of the game.

My Xbox Series X|S is launching the Xbox One version of the game.

- Xbox Series X|S

If you purchased Cross-Gen or Ultimate Edition of Call of Duty: Black Ops Cold War, you own two versions of the game: one for Xbox One and one for Xbox Series X|S. Follow these steps to ensure you're playing the version of the game optimized for Xbox Series X|S.

1. Open your game collection.

2. Use the filer to select Optimized for Xbox Series X|S.

The optimized version of Call of Duty: Black Ops Cold War will also have an X|S logo on the game tile

I can’t see the 2XP Tokens I redeemed.

- All platforms

We’re actively investigating an issue where some players who redeemed codes for 2XP Tokens are not seeing them available to use in game.

My game keeps crashing in 4K.

- Xbox Series X|S

We’re investigating instances where some players are experiencing game crashes when running the game in 4K.

Workaround: In the meantime, try playing the game in 1080p.

I’m losing progress on my weapons and challenges.

- All platforms

We’re working to fix an issue where some players are seeing lost progress toward weapons and challenges when resuming from a suspended state. This is a visual error; your progress is not lost.

Workaround: Until this issue is resolved, try rebooting the game to see your progress displayed correctly.

I’m having performance issues with splitscreen.

- All platforms

We’re investigating reports that some players are experiencing frequent lag and game crashes while playing in splitscreen.

Resolved Issues

 

Controller disconnects on PlayStation 4

The PlayStation 4 System Software Update 8.01 included a fix to resolve controller disconnects.

 

Frame drops and lighting issues in Zombies

The November 20th update included stability updates to address frame drops and lighting issues.

 

Crashes in Onslaught

The November 20th update included a fix to resolve crashes while playing Onslaught on the Arabic or Russian versions of the game.

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