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Known Issues in Call of Duty: Black Ops Cold War

A list of issues being tracked in Call of Duty: Black Ops Cold War

This page contains a running list of issues that have been identified or reported in Call of Duty: Black Ops Cold War and are either under investigation or scheduled to be fixed. Be sure to check back often as we'll continually update this page.

If you don't see an issue that you're experiencing below, you can report it using the Call of Duty: Black Ops Cold War Bug Report form.


Known Issues

Issue Description

My console shut down and displayed a ventilation error message.

- Xbox Series X

An issue causing the Xbox Series X to shut down while playing Zombies is currently under investigation.

Workaround: Until this issue is resolved, it is recommended to disable Ray Tracing within the game's Settings.

1. Open the Settings menu.

2. Navigate to the Graphics tab.

3. Find the Ray Tracing setting and disable it.

A Diamond emblem didn't unlock.

- All platforms

We're investigating an issue where Diamond emblems are not unlocking after players earn Diamond camos.

I'm not getting progress on a Daily Challenge.

- All platforms

We're investigating issues where some Daily Challenges aren't tracking properly.

Please use the Call of Duty: Black Ops Cold War Bug Report form to report a specific Daily Challenge that is not tracking.

The game is crashing.

- Xbox Series X|S

Make sure your Xbox Series X|S is running the latest software. Follow the steps below to check for updates.

1. Select the Home button in the center of your controller.

2. Select Profile & system Settings > System > Updates.

3. Select Console update available if an update is listed.

We’re also investigating an issue reported by players on Xbox One and Xbox Series X|S experiencing a crash while launching the game. This may be related to a bad install.

You will know you are encountering this issue when the base file for the game displays as only 1.1 GB in My Games and apps.

Try the following to resolve.

1. Go to My Games & apps.

2. Go to Full library.

3. Go to All owned games.

4. Select the Call of Duty: Black Ops Cold War tile.

5. Select Install All.

Check out our article on crashes and game freezes for more troubleshooting tips.

My game is crashing.

- PC

We're investigating reports of crashing or freezing on PC, leading to error codes including 887A0005 or (0X0(0X1AEC5F31) N.

Be sure your PC Drivers are up to date and shut down any background applications when playing.

To help us out with our investigation, let us know about any crashes you experience.

Resolved Issues


PC crashes

PC crashes leading to error codes 3107840166 and 2909663725 have been fixed.


Zombies splitscreen

Graphical inconsistencies occurring while playing Zombies in splitscreen mode have been addressed.


PC crashes in Outbreak

PC players should no longer experience increased crashes while playing Zombies Outbreak.


Operator Mission tracking

Tracking issues with Kitsune's "Security Expert" Operator Mission, Beck's Season Five Operator Mission, and Powers' "Plausible Deniability" Operator Mission have been fixed.


Weapon and Challenge progression

We resolved a visual issue where some players were seeing lost progress toward weapons and challenges when resuming from a suspended state.


Crossplay Voice Chat

We fixed an issue where some players were unable to hear other party members on different platforms during crossplay.


"Lost connection to host" message in Zombies

We released stabilization improvements to help prevent a "Lost connection to host" message when loading into a Zombies match.


PS5 launching the PS4 version of the game

We released an update to resolve an issue with game versions launching. Follow these steps if your PlayStation 5 is launching the PlayStation 4 version of the game:

  1. Go to your Game Library.
  2. Highlight Call of Duty: Black Ops Cold War and press X.
  3. Select the […] button to view options.
  4. Select the PlayStation 5 version of the game.


Xbox Series X|S launching the Xbox One version of the game

We released an update to resolve an issue with game versions launching. Follow these steps if your Xbox Series X|S is launching the Xbox One version of the game:

  1. Open your game collection.
  2. Use the filter to select Optimized for Xbox Series X|S.

The optimized version of Call of Duty: Black Ops Cold War will also have an X|S logo on the game tile.


Deadshot Daiquiri perk

We fixed an issue where the Deadshot Daiquiri aim-assist perk wasn't locking onto a Zombie's head when using the AMP63.


My rank is stuck at 182

We resolved a visual issue where player rank appeared to be stuck at 182 within lobbies, during matches, and after matches. Players still earned ranks, and those affected should now see the correct rank appear.


Merciless Challenge tracking

We fixed an issue where the Merciless Challenge was not tracking properly.


Gator error messages

We resolved an issue where some players were getting variants of a Gator error: Bravo 381 Invisible Gator, Bravo 381 Defiant Gator, Bravo 381 Early Gator.


R1 Shadowhunter

We fixed an issue where some players weren't receiving the R1 Shadowhunter Crossbow after completing the challenge to unlock the weapon. Players who completed the challenge will find the R1 Shadowhunter is now unlocked. Going forward, players who complete the challenge will unlock the R1 Shadowhunter.


Firebase Z

We fixed an issue causing the game to crash or freeze during gameplay after playing multiple rounds of Firebase Z.


Graphical corruption

We released stability improvements to address issues with ray tracing on supported consoles.


Performance issues following update

We made framerate optimizations to address performance issues identified after the Season Two update.


Splitscreen performance

We released several enhancements to improve splitscreen performance.


Charged for Battle Pass with Ultimate Edition

We resolved an issue where some players with the Ultimate Edition purchased the Season One Battle Pass included in the edition rather than redeeming it. If this happened to you, your COD Points were restored and you kept all Battle Pass items and progression.


Season Level rank

We resolved a visual issue related to how the Season Level displays in the After Action Report after prestiging.


Blackout Trial has ended

We fixed an issue preventing some players from playing after receiving a "Blackout Trial has ended" error message


Diamond Camo not unlocking/tracking

Diamond Camo progress should now be unlocked for all players who've earned it on their weapons.


Game Crashes in 4K

We resolved an issue where some players were experiencing game crashes when running the game in 4K.


Unable to see XP Tokens

We fixed an issue where some players who redeemed codes for 2XP Tokens were not seeing them available to use in game.


Negative XP

We resolved an issue causing some players' COD Points balances to appear as a negative number.


Controller disconnects on PlayStation 4

The PlayStation 4 System Software Update 8.01 included a fix to resolve controller disconnects.


Frame drops and lighting issues in Zombies

The November 20th update included stability updates to address frame drops and lighting issues.


Crashes in Onslaught

The November 20th update included a fix to resolve crashes while playing Onslaught on the Arabic or Russian versions of the game.

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