This page contains a running list of issues that have been identified or reported in Call of Duty: Black Ops Cold War and are either under investigation or scheduled to be fixed. Be sure to check back often as we'll continually update this page.
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Known Issues in Call of Duty: Black Ops Cold War
A list of issues being tracked in Call of Duty: Black Ops Cold War
| Issue | Description |
I was charged for the Season One Battle Pass even though I bought the Ultimate Edition. - All platforms |
We've identified an issue where some players with the Ultimate Edition purchased the Season One Battle Pass included in the edition rather than redeeming it. If this happened to you, your COD Points have been restored and you will retain all Battle Pass items and progression. |
I'm getting a "Lost connection to host" message in Zombies. - All platforms |
We're investigating reports that some players are seeing a "Lost connection to host" message when loading into a Zombies match. |
My game is crashing. - PC |
We're investigating reports of crashing or freezing on PC, leading to error codes including 3107840166, 887A0005, or 2909663725. Be sure your PC Drivers are up to date, and shut down any background applications when playing. To help us out with our investigation, let us know about any crashes you experience. |
My graphics seem to corrupt while playing. - PlayStation 5 and Xbox Series X|S |
We're working to improve stability issues related to ray tracing, and we have fixes coming in the next game update. In the meantime, if you're playing on a console that supports ray tracing, try disabling ray tracing through the game's Graphics settings menu. |
I'm having trouble hearing other players over Voice Chat. - All platforms |
We're investigating reports that some players are unable to hear other party members on different platforms during crossplay. |
My PS5 is launching the PS4 version of the game. - PlayStation 5 |
We released an update to resolve an issue with game versions launching. Follow these steps if your PlayStation 5 is launching the PlayStation 4 version of the game: 1. Go to your Game Library. 2. Highlight Call of Duty: Black Ops Cold War and press X. 3. Select the […] button to view options. 4. Select the PlayStation 5 version of the game. |
My Xbox Series X|S is launching the Xbox One version of the game. - Xbox Series X|S |
We released an update to resolve an issue with game versions launching. Follow these steps if your Xbox Series X|S is launching the Xbox One version of the game: 1. Open your game collection. 2. Use the filer to select Optimized for Xbox Series X|S. The optimized version of Call of Duty: Black Ops Cold War will also have an X|S logo on the game tile |
I’m losing progress on my weapons and challenges. - All platforms |
We’re working to fix an issue where some players are seeing lost progress toward weapons and challenges when resuming from a suspended state. This is a visual error; your progress is not lost. Workaround: Until this issue is resolved, try rebooting the game to see your progress displayed correctly. |
I’m having performance issues with splitscreen. - All platforms |
We’re investigating reports that some players are experiencing frequent lag and game crashes while playing in splitscreen. |
Resolved Issues
Season Level rank
We resolved a visual issue related to how the Season Level displays in the After Action Report after prestiging.
Blackout Trial has ended
We fixed an issue preventing some players from playing after receiving a "Blackout Trial has ended" error message
Diamond Camo not unlocking/tracking
Diamond Camo progress should now be unlocked for all players who've earned it on their weapons.
Game Crashes in 4K
We resolved an issue where some players were experiencing game crashes when running the game in 4K.
Unable to see XP Tokens
We fixed an issue where some players who redeemed codes for 2XP Tokens were not seeing them available to use in game.
Negative XP
We resolved an issue causing some players' COD Points balances to appear as a negative number.
Controller disconnects on PlayStation 4
The PlayStation 4 System Software Update 8.01 included a fix to resolve controller disconnects.
Frame drops and lighting issues in Zombies
The November 20th update included stability updates to address frame drops and lighting issues.
Crashes in Onslaught
The November 20th update included a fix to resolve crashes while playing Onslaught on the Arabic or Russian versions of the game.
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