Known Issues in Call of Duty: WWII

Issue

Description

Status

Some players were either unable to purchase COD Points or Liberty Strike Bundles in game, or purchased them but didn't receive them.

Please note: Purchases made during this issue have been granted to players.

We fixed an issue that was giving some players Error Code 26 on Steam and was preventing them from updating the game or playing online.

We fixed an issue where some players weren't getting Supply Drops earned for ranking up their Soldier.

We fixed an issue where some players weren't able to access Supply Drops they've earned after matches.

We fixed an issue in Headquarters that was causing the game to freeze. If this continues to happen to you, you’ll need to restart the game.

Some players are being presented with multiple pop-up screens stating "Unable to connect to host."

Workaround on PC: If you experience this, hit Enter and Escape to leave the game, then try playing again.

If the messages continue, please contact us.

We fixed instances where players were getting suspended from Ranked Play while in the lobby or right after a match is completed.

We fixed an issue that was causing some players' rank to drop after winning a Ranked Play match.

We fixed an issue that was preventing content from populating in the in-game store.

We fixed an issue that was causing lag for players who've hit level 1000.

Players should no longer experience host connection errors during matches on the V2 map.

The Announcer in Multiplayer matches should now report when Scorestreaks are acquired and when they are used by teammates or enemies.

We fixed an issue that was causing some PC players to encounter DirectX errors, generally including DXGI_ERROR_DEVICE_HUNG.

We fixed an issue that was causing some PC players to reset their rank and unlocks in order to continue playing.

We fixed several memory errors that were occurring in both Multiplayer and Zombies, including error codes 1 1213, 15 633, and 0 2878.

We resolved an issue that's caused some players to get kicked from Nazi Zombies while in splitscreen.

We fixed an issue where Twitch rewards appeared to be stuck in your Mail slots. This was a graphical error; the content was delivered.

We fixed an issue where some players new to Call of Duty: WWII were unable to select their first Division in Multiplayer.

Players should no longer see a Green Star next to Dossier and Calling Cards even though there are no new Calling Cards to view.

We've resolved an issue where some players were seeing an Abandon Orders prompt for orders they wanted to Accept.

Some players are unable to join another player through an invite and receive a message stating "You need to select a Division first."

What should I do?
Be sure that the person inviting you has Party Privacy set to Open. To change Party Privacy, go to the PARTY filter in the Social tab, then open the Party Options menu on the right and set Party Privacy to Open.

We've found that some players who receive this message played their first Multiplayer as the second player in splitscreen. Join a non-splitscreen Multiplayer match where you are the primary player and you should be able to select a Division.

We've fixed an issue that presented a black screen to players while loading into a multiplayer match.

We’ve resolved issues that were causing some players to get stuck as a Spectator when loading into a new match.

We've resolved issues with data populating into leaderboards.

If you receive a "Disc read error common_mp" error message, you will need to verify the integrity of your game files through Steam.

1. Restart your computer and launch Steam.
2. From the Library section, right-click on Call of Duty: WWII and select Properties.
3. Select the Local files tab and click the Verify integrity of game files… button.
4. Steam will verify the game's files. This process may take several minutes.

I opened a Supply Drop and nothing happened.
– All platforms

We've fixed an issue where nothing appeared when opening a Supply Drop even though you received your Supply Drop items.

Resolved

We've fixed an issue where players weren't receiving rewards for leveling up their Social Rank.

We've fixed an issue that was kicking players from matches and lobbies.

We've fixed a graphical error that where content items collected from the Mail vendor appeared to be stuck in your Mail slots.

We've fixed the issue that was resetting classes after players equipped a weapon variant.

We're resolved recent issues causing players to receive Error Code 5.

You should no longer experience errors when opening Supply Drops. However, your inventory may not immediately point to new items being added and some items could take some time to appear in inventory.

For more information about Supply Drops, check out Call of Duty: WWII Supply Drops and Collection Items.

I'm experiencing long load times when going to Headquarters.
– All platforms

We've released enhancements that should reduce the time it takes to load into Headquarters.

PC players have the option of loading the game without entering Headquarters. To do this, follow the steps in the Call of Duty: WWII PC Troubleshooting Guide.

Resolved

I've lost ranks and stats.
– All platforms

We've fixed an issue that was causing some of you to lose ranks or stats.

Resolved

You should no longer experience freezes at the end of matches. If a post-match freeze does occur, you'll need to completely restart the game.

Issues surrounding Orders and Contracts have been resolved.

We've resolved an issue that was causing disconnections during matches or immediately after matches.

If you get disconnected from a match, you can simply re-enter the Multiplayer lobby and play again. Be sure to also check out our guide to Connecting to a Call of Duty: WWII Game.

I redeemed a code but haven't received the content in game.
– Xbox One

Xbox One players who did not receive digital pre-order bonus content after redeeming a code can now pick up these items from the Mail vendor in Headquarters.

For more information about how to access digital content, check out Call of Duty: WWII Bonus Content and Code Support.

Resolved