We are committed to offer a fun and fair experience for all players and consider our role in the detection of, and action against, infractions to be vital for the protection of an equal and enjoyable playing field for everyone.
Before accessing and playing a Call of Duty title you have agreed to and accepted the Software License and Service Agreement for the title (available at support.activision.com/license), the Activision Terms of Use, and the Activision Privacy Policy. This Security and Enforcement Policy sets out more in detail sanctionable actions by you and the types of applicable sanctions, from temporary suspension up to termination of your license. This Policy applies to Call of Duty titles starting with Call of Duty: Modern Warfare (2019) and Call of Duty console and PC titles released thereafter as well as Call of Duty: Warzone Mobile.
If you believe you have been penalized or suspended in error, please submit a support ticket to appeal an account penalty here.
Definitions
Account in a limited matchmaking state: If a player is suspected of violating this policy, their account may be put into a limited matchmaking state.
- Accounts in this state may be matched with other accounts in a similar state.
- Members of a player's party may also experience limited matchmaking while partied with a player in this state.
- At any time, the account may be returned to normal matchmaking, placed in a limited matchmaking state again, or it may receive a temporary or permanent ban.
A minor offense is one in which no quantifiable damage has been done to another player or the game community at large.
Temporary suspensions can range from 48 hours to two weeks or longer, depending on the severity of the infraction.
Permanent suspensions are lasting and final, and can apply across titles, including past, present, or future titles in the Call of Duty franchise. In some cases, players with a permanent suspension on their account may also be unable to purchase Call of Duty games.
An extreme offense is one in which a player has caused detriment to other players or has organized large groups of players to commit additional offenses.
RICOCHET Anti-Cheat™ in-game mitigations: While RICOCHET Anti-Cheat is used for data collection and machine learning to reduce cheating, the system also includes several in-game mitigations to identify and hinder cheaters. These only apply to players that who are tampering with the game. For more information, please review RICOCHET Anti-Cheat™: Call of Duty’s Anti-Cheat Initiative.
Extreme or Repeated Violations
Extreme or repeated violations of this policy may result in permanent suspension of all accounts henceforth.
Spoofing
Any attempt to hide, disguise, or obfuscate your identity or the identity of your hardware devices may result in a permanent suspension.
Circumventing Security
Any attempt to circumvent our security systems may result in a permanent suspension.
Use of Unauthorized Software for Cheating/Modding/Hacking
Any user who utilizes any code and/or software not authorized by Activision that can be used in connection with the game and/or any component or feature thereof which changes and/or facilitates the gameplay or other activity, including to gain an unfair advantage, manipulate stats, and/or manipulate game data, is subject to penalty. This includes, but is not limited to, aimbots, wallhacks, trainers, stats hacks, texture hacks, leaderboard hacks, injectors, input mapping software, or any other software used to deliberately modify game data on disk or in memory. Detection of unauthorized software may also result in the automatic closure of the application.
- First offense: User may be permanently suspended from playing the game online, have their stats, emblems, and weapon customizations reset, and be blocked permanently from appearing in leaderboards. User may also experience RICOCHET Anti-Cheat in-game mitigations.
- Console users who modify their hardware or profile data may also be reported to console manufacturers.
- PC users on Battle.net will be reported to the Battle.net enforcement team, on Steam will be reported to Valve, on Microsoft Store versions will be reported to Microsoft.
Pirated Content
Any user who illegally acquires any Call of Duty title, content, or entitlement is subject to penalty.
- First offense: User may be permanently suspended from playing the game online, have their stats, emblems, and weapon customizations reset, and be blocked permanently from appearing in leaderboards.
- Console users in possession of illegally acquired content may also be reported to console manufacturers.
- PC users on Battle.net will be reported to the Battle.net enforcement team, on Steam will be reported to Valve, on Microsoft Store versions will be reported to Microsoft.
Unsupported Peripheral Devices and Applications
Any user who utilizes an unsupported external hardware device or application to interact with the game and use for cheating is subject to penalty. Unsupported peripheral devices and applications include, but are not limited to, modded controllers, IP flooders, and lag switches.
- Minor offense: User may be temporarily suspended from playing the game online, have their stats and emblems reset and have their leaderboard entries deleted.
- Extreme or repeat offenses: User may be permanently suspended from playing the game online, have their stats and emblems reset, and be blocked permanently from appearing in leaderboards.
Boosting
Any user who colludes with another user to exploit the game for the purpose of gaining XP, prestige, game score, weapon level, or in-game unlock is subject to penalty.
- First offense: User may be temporarily suspended from playing the game online, have their stats, emblems, and weapon customizations reset, and have their leaderboard entries deleted.
- Extreme or repeat offenses: User may be permanently suspended from playing the game online, have their stats, emblems, and weapon customizations reset, and be blocked permanently from appearing in leaderboards.
Glitching
Any user who abuses an exploit in game code or other established rule of play is subject to penalty. An example includes, but is not limited to, using a hole in the map geo to intentionally go outside of the map boundary.
- First offense: User may be temporarily suspended from playing the game online, have their stats, emblems, and weapon customizations reset, have online split-screen privileges revoked, and have their leaderboard entries deleted.
- Extreme or repeat offenses: User may be permanently suspended from playing the game online, have their stats, emblems, and weapon customizations reset, and be blocked permanently from appearing in leaderboards.
Griefing
Any user who purposefully prevents another player from playing the game as intended by exploit or repeated unsportsmanlike behavior, such as intentional friendly fire, is subject to penalty.
- First offense: User may be temporarily suspended from playing the game online with teammates, have their stats, emblems, and weapon customizations reset, and have their leaderboard entries deleted.
- Extreme or repeat offenses: User may be permanently suspended from playing the game online, have their stats, emblems, and weapon customizations reset, and be blocked permanently from appearing in leaderboards.