Awesome! You have priority access

As one of our most loyal players, you have a direct line to our support experts.

Let us know your issue below and one of our top agents will get back to you via email as soon as possible.

* All fields are required.

A response will be sent to the email in your account.
Change my email address

We got your email!

One of our agents will review your message and get back to you via email.

Your case # is

Oops

Our bad. We encountered a problem on our end. Please try again later.

11/30/21

Call of Duty: Vanguard Security and Enforcement Policy

A complete outline of the Call of Duty: Vanguard Security and Enforcement Policy

All infractions undergo a thorough review process by the security team before enforcement. The account holder is responsible for any infraction on the account. We apply penalties no matter who was playing at the time.

Active enforcements are tied to Activision accounts and are implemented across all devices linked to the account.

Cheating/Modding/Hacking will not be tolerated.

Avoid tutorials and services that offer ways to modify your camo or other game content. Anything that suggests altering the memory on your console or PC in order to acquire new gear, items, loadouts, or other game content is considered cheating. We will enforce accordingly.

Activision and Sledgehammer are committed to offer a fun and fair experience for all players and consider its role in the detection of, and action against, infractions to be vital for the protection of an equal and enjoyable playing field for everyone.

Before accessing and playing Call of Duty: Vanguard you have agreed to and accepted the Software License and Service Agreement for consoles or PCs, the Activision Terms of Use, and the Activision Privacy Policy. This Policy sets out more in detail sanctionable actions by you and the types of applicable sanctions, from temporary suspension up to termination of your license.

If you believe you have been penalized or suspended in error, please submit a support ticket to appeal an account penalty here.

 

Definitions

Account under review:  If a player is suspected of violating this policy, their account may be put under review to determine if any infractions occurred.

  • Accounts under review may be matched with other accounts similarly under review.
  • When the review is concluded the account will either be returned to normal matchmaking, or it may receive a temporary or permanent suspension.

A minor offense is one in which no quantifiable damage has been done to another player or the game community at large.

Temporary suspensions can range from 48 hours to two weeks or longer, depending on the severity of the infraction.

Permanent suspensions are lasting and final, and can apply across this title and past, present, or future titles in the Call of Duty franchise.

An extreme offense is one in which a player has caused detriment to other players or has organized large groups of players to commit additional offenses.

 

Extreme or Repeated Violations

Extreme or repeated violations of this policy may result in permanent suspension of all accounts henceforth.

 

Spoofing

Any attempt to hide, disguise, or obfuscate your identity or the identity of your hardware devices may result in a permanent suspension.

 

Circumventing Security

Any attempt to hide, disguise, or obfuscate your identity or the identity of your hardware devices may result in a permanent suspension.

 

Use of Unauthorized Software for Cheating/Modding/Hacking

Any user who utilizes any code and/or software not authorized by Activision that can be used in connection with the game and/or any component or feature thereof which changes and/or facilitates the gameplay or other activity, including to gain an unfair advantage, manipulate stats, and/or manipulate game data, is subject to penalty. This includes, but is not limited to, aimbots, wallhacks, trainers, stats hacks, texture hacks, leaderboard hacks, injectors, or any other software used to deliberately modify game data on disk or in memory.

  • First offense: User may be permanently suspended from playing the game online, have their stats, emblems, and weapon customizations reset, and be blocked permanently from appearing in leaderboards.
    • Console users who modify their hardware or profile data may also be reported to console manufacturers.
    • PC users on Battle.net will be reported to the Battle.net enforcement team.

 

Pirated Content

Any user who illegally acquires any Call of Duty title, content, or entitlement is subject to penalty.

  • First offense: User may be permanently suspended from playing the game online, have their stats, emblems, and weapon customizations reset, and be blocked permanently from appearing in leaderboards.
    • Console users in possession of illegally acquired content may also be reported to console manufacturers.
    • PC users on Battle.net will be reported to the Battle.net enforcement team.

 

Unsupported Peripheral Devices and Applications

Any user who utilizes an unsupported external hardware device or application to interact with the game and use for cheating is subject to penalty. Unsupported peripheral devices and applications include, but are not limited to, modded controllers, IP flooders, and lag switches.

  • Minor offense: User may be temporarily suspended from playing the game online, have their stats and emblems reset and have their leaderboard entries deleted.
  • Extreme or repeat offenses: User may be permanently suspended from playing the game online, have their stats and emblems reset, and be blocked permanently from appearing in leaderboards.

 

Boosting

Any user who colludes with another user to exploit the game for the purpose of gaining XP, prestige, game score, weapon level, or in-game unlock is subject to penalty.

  • First offense: User may be temporarily suspended from playing the game online, have their stats, emblems, and weapon customizations reset, and have their leaderboard entries deleted.
  • Extreme or repeat offenses: User may be permanently suspended from playing the game online, have their stats, emblems, and weapon customizations reset, and be blocked permanently from appearing in leaderboards.

 

Glitching

Any user who abuses an exploit in game code or other established rule of play is subject to penalty. An example includes, but is not limited to, using a hole in the map geo to intentionally go outside of the map boundary.

  • First offense: User may be temporarily suspended from playing the game online, have their stats, emblems, and weapon customizations reset, have online split-screen privileges revoked, and have their leaderboard entries deleted.
  • Extreme or repeat offenses: User may be permanently suspended from playing the game online, have their stats, emblems, and weapon customizations reset, and be blocked permanently from appearing in leaderboards.

 

Griefing

Any user who purposefully prevents another player from playing the game as intended by exploit or repeated unsportsmanlike behavior, such as intentional friendly fire, is subject to penalty.

  • First offense: User may be temporarily suspended from playing the game online with teammates, have their stats, emblems, and weapon customizations reset, and have their leaderboard entries deleted.
  • Extreme or repeat offenses: User may be permanently suspended from playing the game online, have their stats, emblems, and weapon customizations reset, and be blocked permanently from appearing in leaderboards.

 

Offensive Behavior

Any user who is found to use aggressive, offensive, derogatory, or culturally charged language is subject to penalty. Cyber-bullying and other forms of harassment are considered extreme offenses and will result in the harshest penalty.

  • First offense: User may be temporarily suspended from playing the game online.
  • Second offense: User may be temporarily suspended from playing the game online and have party privileges in the game revoked.
  • Extreme or repeat offenses: User may be permanently suspended from playing the game online, have their stats, emblems, and weapon customizations reset, and be blocked permanently from appearing in leaderboards.

 

Improperly Obtained Downloadable/Unlockable Content

Users that are found to have inventories containing content obtained outside of normal gameplay are subject to penalty. Penalties will not be issued for content obtained by gifting, social means, customer service intervention, and/or promotional events.

  • First offense: Users may be temporarily suspended from using the inventory system, and a full inventory reset may be issued.
  • Extreme or repeat offenses: Users may be permanently suspended from using the inventory system and a full inventory reset may be issued.

 

Decompiling or Reverse Engineering of Game Data

Any user who is found to be decompiling or reverse engineering game code or data on disk or in memory is subject to penalty. To "Decompile" or "Reverse Engineer" the software is a breach of EULA section 3 condition 7. "You agree that you will not do, or allow, any of the following:… (7) subject to applicable laws, reverse engineer, derive source code, modify, decompile, disassemble, or create derivative works of the software."

  • First offense: User may be permanently suspended from playing the game online, have their stats reset, and be blocked permanently from appearing in leaderboards.
  • Console users who modify their hardware or profile data may also be reported to console manufacturers.
  • PC users on Battle.net will be reported to the Battle.net enforcement team.

Looking For More Help?

BROWSE SUPPORT PAGE: CALL OF DUTY: VANGUARD

CHAT WITH AN AMBASSADOR

AMBASSADORS ARE CURRENTLY OFFLINE

The Software License and Service Agreement will be updated. Please follow this link [https://www.activision.com/legal/ap-eula] in order to see these changes.

+
Privacy Policy Update
We’ve updated our Privacy Policy. You can view the revised policy here. By continuing to use Activision Blizzard’s websites, products or services, you acknowledge this revised Privacy Policy.
+