Games can freeze or crash during gameplay for a variety of reasons. When the game freezes, you will need to quit the game and close the application, and then restart the game. In some instances, you might also need to reboot your console. If the game crashes, you will typically get kicked to the dashboard where you can simply restart the game.
For more troubleshooting tips and steps you can take to avoid future game interruptions, choose your platform below.
When a game crashes on PlayStation, you will normally get sent to the PlayStation dashboard and receive one of the following error messages:
If you receive either of these error messages, simply restart the game and attempt to play again. However, if you continue to receive either of these error messages, there are measures you can take to reduce the chance of game crashes.
The best way to avoid game crashes or freezing is to make sure the software on your PlayStation is up to date. Follow these steps to check for updates:
PlayStation 5
Note: You can also use this tab to set your PlayStation 5 to update automatically while in Rest Mode.
PlayStation 4
If your PlayStation is up to date, try the following troubleshooting tips:
Please note: Activision cannot guarantee functionality on PlayStation consoles using 3rd party hardware. This includes, but is not limited to, memory cards, controllers, chips, and cables.
If your PlayStation is up to date and in good working order, there might be an issue with your PlayStation console. Please contact PlayStation Support for assistance.
Most game crashes on Xbox occur while in the Public Multiplayer Lobby before a match begins or immediately after a match ends. When a game crashes on Xbox, you will normally get sent to the Xbox dashboard, where you can simply restart the game and attempt to play again. However, if game crashes persist, there are measures you can take to reduce the chance of game crashes.
The best way to avoid game crashes or freezing is to make sure the software on your Xbox One is up to date. Follow the steps below to check for updates.
If your Xbox is up to date, try the following troubleshooting tips:
Please note: Activision cannot guarantee functionality on Xbox consoles using 3rd party hardware. This includes, but is not limited to, memory cards, controllers, chips, and cables.
If your Xbox is up to date and there are no issues with the game disc itself, there might be an issue with your Xbox console. Please contact Xbox Support for assistance.
If your game is crashing, power down your system completely before restarting it and launching the game again.
This is different from putting your system into Sleep Mode, which is the default behavior of the Nintendo Switch.
Follow these steps to turn your system off completely:
Wait at least 30 seconds before turning your Switch on again.
If this does not resolve your crashing issue, please contact Nintendo Support for assistance.
Most game crashes on PC will occur while attempting to launch the game or while playing in public Multiplayer matches. However, if game crashes persist, there are measures you can take to reduce the chances of game crashes occurring.
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