Games can freeze or crash during gameplay for a variety of reasons. When the game freezes, you will need to quit the game and close the application, and then restart the game. In some instances, you might also need to reboot your console.
When a game crashes on PlayStation 4, you will normally get sent to the PlayStation 4 dashboard and receive one of the following error messages:
- Error code CE-34878-0.
- An error has occurred with an application or system software.
If you receive either of these error messages, simply restart the game and attempt to play again. However, if you continue to receive these error messages, there are measures you can take to reduce the chances of game crashes occurring.
Is your system software up to date?
The best way to avoid game crashes or freezing is to make sure the software on your PlayStation 4 is up to date. Follow these steps to check for updates:
- Select the Home button in the center of the controller.
- Scroll up and select Settings.
- Select System Software Update.
Is everything else in good working order?
If your PlayStation 4 is up to date, try the following troubleshooting tips:
- Ensure your PlayStation 4 console is in a cool, well-ventilated place.
- Delete old files and game data from your PlayStation 4.
Please note: Activision cannot guarantee functionality on PlayStation consoles using 3rd party hardware. This includes, but is not limited to, Memory Cards, controllers, chips, and cables.
You've ruled everything out. Now what?
If your PlayStation 4 is up to date, there might be an issue with your PlayStation 4 console. Please contact PlayStation Support for assistance.