Call of Duty®’s voice moderation protects players by proactively identifying toxic behavior and enforcing the Call of Duty Code of Conduct, allowing our community to focus on the fun.
Player reporting is still valuable and available in game for players to communicate instances of toxic or disruptive behavior they may encounter; however, voice chat moderation will increase our ability to identify and enforce against bad behavior that has gone unreported.
Voice Chat Moderation is managed and operated by Activision and uses the AI-powered model ToxMod from Modulate. This system is integrated into select Call of Duty titles (see below) and is managed by Activision. Voice chat is monitored and recorded to identify and investigate disruptive behavior in violation of the Call of Duty Code of Conduct.
Call of Duty’s Voice Chat Moderation system is focused on detecting harm within voice chat versus specific keywords. Violations of the Call of Duty Code of Conduct are subject to account enforcement.
The Call of Duty Voice Chat Moderation system moderates based on the existing Call of Duty Code of Conduct. Voice chat that includes bullying or harassment will not be tolerated.
Read the Call of Duty Security and Enforcement Policy for information regarding violations and penalties.
Voice and text moderation systems designed to combat toxic behavior already deployed in Call of Duty®: Modern Warfare® III will launch with Call of Duty®: Black Ops 6 on day one on October 25. This includes the global availability (excluding Asia) of Call of Duty’s AI-powered voice moderation system in English, Spanish, and Portuguese. Call of Duty will also expand voice moderation support to French and German for Black Ops 6 at launch.
Call of Duty’s AI-powered voice moderation system analyzes voice chat in English, Spanish, and Portuguese. Call of Duty will also expand voice moderation support to French and German for Black Ops 6 at launch.
Players that do not wish to have their voice chat recorded and moderated can disable in-game voice chat in the settings menu.
Players can receive notifications as warnings or when issued a penalty.
Warnings indicate that the Voice Chat Moderation system detected offensive language and may lead to a penalty if use of the language continues.
Penalties indicate that the Voice Chat Moderation system detected language that violates the Call of Duty Code of Conduct, and that the player’s voice chat has been muted in game.
The status of reports can be found in your in-game Notifications. Open the menu in the top right corner of the Home screen and navigate to Notifications (the bell icon). From there, select a Report Status Changed notification, then select View Report Status. The status screen will include the reason for and details of a report, as well as the duration of a penalty, if applicable.
Players who receive voice chat warnings or in-game voice communication penalties can still play the game. However, per the Offensive Behavior section of the Call of Duty Security and Enforcement Policy, extreme or repeated offenses may lead to a permanent suspension from playing the game online.
Detection happens in real time, with the system categorizing and flagging toxic language based on the Call of Duty Code of Conduct as it is detected. Detected violations of the Code of Conduct may require additional reviews of associated recordings to identify context before enforcement is determined. Therefore, actions taken will not be instantaneous. As the system grows, our processes and response times will evolve.
The system helps enforce the existing Code of Conduct, which allows for “trash-talk” and friendly banter. Hate speech, discrimination, sexism, and other types of harmful language, as outlined in the Code of Conduct, will not be tolerated.
Call of Duty’s Voice Chat Moderation system only submits reports about toxic behavior, categorized by its type of behavior and a rated level of severity based on an evolving model. Activision determines how it will enforce voice chat moderation violations.
Voice chat muting is a temporary penalty and is not eligible for appeal. Please review the Call of Duty Code of Conduct and the Call of Duty Security and Enforcement Policy for more information about why penalties may be applied to accounts.
