Submit a support ticket to appeal an account penalty.

We strive to provide a fun and fair gaming experience for all our players. We maintain a zero-tolerance policy against cheating. The security team carefully monitors to ensure fair play and will actively remove players who do not adhere to these policies. The account holder is responsible for any infraction on the account. Penalties are applied no matter who was playing at the time.

Please review the following before submitting an appeal. If your account is confirmed to be permanently banned for a violation of our Security and Enforcement Policy, it will not be overturned unless we determine the infraction was due to unauthorized activity on your Activision account.

To preserve the integrity of our security systems and detection methods, we will only be able to provide you with the status of your appeal after our investigation is complete. We will not respond to multiple submissions or appeals sent through other channels. Decisions made as part of the appeals process are considered final.

For more information about offenses that can lead to enforcement, please also review the Security and Enforcement Policies on the Account & Security help page.

If you need help investigating unauthorized activity on your Activision account, please submit an Activision Account Recovery Request.

 

We strive to provide a fun and fair gaming experience for all our players. We maintain a zero-tolerance policy against cheating. The security team carefully monitors to ensure fair play and will actively remove players who do not adhere to these policies. The account holder is responsible for any infraction on the account. Penalties are applied no matter who was playing at the time.

Review Ban Appeal Policy

Account Details

You are currently signed in to the following account:

NOT ELIGIBLE FOR APPEAL
NO BAN DETECTED
Game(s):
Call of Duty: Black Ops Cold War
Call of Duty: Warzone
Call of Duty: Modern Warfare
Description:

We did not detect an active ban on your Activision account. If you need help with any other issues, please check out our Support Options.

UNDER REVIEW
Game(s):
Call of Duty: Black Ops Cold War
Call of Duty: Warzone
Call of Duty: Modern Warfare
Description:

Your account is being reviewed to determine a potential violation. Unfortunately, we are unable to inform you when the review process will be complete. You may check back here periodically to see if your status clears, or changes to a temporary or permanent suspension.

STATUS: TEMPORARY BAN
Description:

We detected a temporary ban on your Activision account for the title(s) listed below. Temporary bans are not eligible for an appeal. 

Game(s):
Call of Duty: Black Ops Cold War

Your temporary ban will end in {{BANDURATION}}
Call of Duty: Warzone

Your temporary ban will end in {{BANDURATION}}
Call of Duty: Modern Warfare

Your temporary ban will end in {{BANDURATION}}
WE’RE STILL INVESTIGATING YOUR BAN APPEAL REQUEST
Game(s):
Call of Duty: Black Ops Cold War

Your Case Number for this appeal is {{CASENUMBER}}.
Call of Duty: Warzone

Your Case Number for this appeal is {{CASENUMBER}}.
Call of Duty: Modern Warfare

Your Case Number for this appeal is {{CASENUMBER}}.
Description:

We’re still investigating the ban appeal you submitted for your Activision account on the title(s) listed above. We will respond via email when our review is complete.

Thank you for your patience.

Activision Support

YOUR BAN APPEAL HAS BEEN REVIEWED AND IS FINAL
Game(s):
Call of Duty: Black Ops Cold War
Call of Duty: Warzone
Call of Duty: Modern Warfare
Description:

Your appeal has been reviewed and we've confirmed with our security team that your account has been permanently banned for using unauthorized software and manipulation of game data. As you were the account holder at the time of infraction, your ban will not be overturned.

To preserve the integrity of our security systems and detection methods, this is the only information our policy allows us to share regarding your case. This decision is final and your case is now closed. In case you are currently playing any other Activision titles and for future reference, please avoid any of these types of violations to keep your account in good standing.

ELIGIBLE FOR APPEAL
STATUS: PERMANENT BAN
Game(s):
Call of Duty: Black Ops Cold War
Call of Duty: Warzone
Call of Duty: Modern Warfare
Description:

We detected an active ban on the title(s) listed above. You may submit an appeal for these titles by filling out the additional details below.

Additional Details*

Please use this field to tell us why you’re appealing the ban on your account.

 / 

Please provide additional details about your appeal.

Please limit your message to 750 characters.

Our system is experiencing technical difficulties and is unable to process requests at this time. Please try again later.

 

Thank you for your patience.

 

Activision Support

Your ban appeal has been submitted.

Your Case Number is {{CASENUMBER}}

We will review your submission for your Activision account {{ATVI-ACCOUNT}}. In most cases, we will respond via email within 8 hours. However, if we detect unauthorized activity on your account, your request may take up to 3 business days.

Thank you for your patience.

Activision Support

Account Recovery Request in progress

We detected that you have an open account recovery request. Please allow us to complete this request before submitting a ban appeal.

Your account recovery request Case Number is {{CASENUMBER}}

Thank you for your patience.

Activision Support

Our system is experiencing technical difficulties and is unable to process requests at this time. Please try again later.

Thank you for your patience.

Activision Support