To submit an account recovery request, you will need to do the following:
- Create a new Activision account with a new Activision ID using a personal email address you can access.
- Link all of your platform accounts to the new Activision account
Please note: If your request is valid, the new Activision account you create will be disabled and will no longer be accessible. If you play a crossplay-enabled game on the new Activision account during the recovery process, game progress and in-game purchases made on the new account will not carry over to the recovered account. Account recovery requests can take up to 10 business days to process.
ACCOUNT
RECOVERY
Activision Account Recovery Request
Securing your Activision account is very important to us. If you need help recovering your Activision account, please fill out the form below so we can get you back to playing with your original progress, stats, and purchased and earned content as quickly as possible.
Follow the steps below to submit an account recovery request. Requests can take up to 10 business days to process. We'll notify you via email when your request is complete.
Please note: Any accounts with active bans or enforcement actions will not be reviewed.
To submit a request, you will need:
- A new Activision account with a new Activision ID – This is meant to be a temporary account. If your request is valid, this new account will be disabled and will no longer be accessible. If you play a crossplay-enabled game on the new Activision account during the recovery process, game progress and in-game purchases made on the new account will not carry over to the recovered account.
- Your platform account(s) linked to the new account.
If you already have a new account with platform accounts linked, proceed to Step 2.
Step 1: Create a new Activision account and link platform accounts.
Be sure to create this new account using an email address you can access. Please also review our tips for creating strong passwords and keeping your account secure.
Once you’ve created a new account, follow these steps to link a platform account:
- Sign in to the PlayStation, Xbox Live, Steam, Battle.net, or Nintendo account you wish to link.
- In the same browser, sign in to your newly-created Activision account.
- In the ACCOUNT LINKING section, choose an account to link. Learn more about linking platform accounts to an Activision account.
- Select CONTINUE. You will be taken back to the PlayStation, Xbox Live, Steam, Battle.net, or Nintendo website to complete the account linking process.
Repeat these steps for all platform accounts.
After linking accounts, return to this form and proceed to Step 2.
Please note: This is meant to be a temporary account. If your request is valid, this new account will be disabled and will no longer be accessible. If you play a crossplay-enabled game on the new Activision account during the recovery process, game progress and in-game purchases made on the new account will not carry over to the recovered account.
Step 2: Log in to your new Activision account to continue.
Please log in to your new Activision account to confirm the account is valid and your platform accounts are linked.