To submit an account recovery request, you will need to do the following:
Please note: If your request is valid, the new Activision account you create will be disabled and will no longer be accessible. If you play a crossplay-enabled game on the new Activision account during the recovery process, game progress and in-game purchases made on the new account will not carry over to the recovered account. Account recovery requests can take up to 10 business days to process.
ACCOUNT
RECOVERY
Securing your Activision account is very important to us. If you need help recovering your Activision account, please fill out the form below so we can get you back to playing with your original progress, stats, and purchased and earned content as quickly as possible.
Follow the steps below to submit an account recovery request. Requests can take up to 10 business days to process. We'll notify you via email when your request is complete.
Please note: Any accounts with active bans or enforcement actions will not be reviewed.
To submit a request, you will need:
If you already have a new account with platform accounts linked, proceed to Step 2.
Be sure to create this new account using an email address you can access. Please also review our tips for creating strong passwords and keeping your account secure.
Once you’ve created a new account, follow these steps to link a platform account:
Repeat these steps for all platform accounts.
After linking accounts, return to this form and proceed to Step 2.
Please note: This is meant to be a temporary account. If your request is valid, this new account will be disabled and will no longer be accessible. If you play a crossplay-enabled game on the new Activision account during the recovery process, game progress and in-game purchases made on the new account will not carry over to the recovered account.
Please log in to your new Activision account to confirm the account is valid and your platform accounts are linked.