Activision Support is here to help players with a wide range of topics across all our games, including technical support, account-related issues, or help with in-game transactions.

If you’re facing an issue and cannot find answers within our self-help content, reach out to us and we’ll do our best to assist you.

Guidelines for contacting us

When reaching out to Activision Support for help, please consider the following guidelines:

• Treat everyone with respect. Using inappropriate language, images, or threats will not be tolerated. Please review the Call of Duty Code of Conduct as a great reference point for our community commitments.
• Use official support channels. When reaching out for help, always contact us through official support channels, either on this website or from within our mobile games. Please take caution when attempting to contact through unofficial channels, as it may result in account fraud, delays, and/or unresolved issues.
• Spam or other forms of redundant ticket submissions may not receive a response. Spamming may include submitting multiple tickets on an issue which has been addressed in a previous support ticket or participating in “copy and paste” campaigns proposed by others. Tickets identified as spam may be automatically closed without response.

Users who repeatedly disregard any of these guidelines may be restricted from contacting us and subject to Security and Enforcement penalties.

Support Policies

Some issues fall outside the scope of our support services. Please refer to the information below for details on these topics.

1. Missing promotional content
2. Content earned or unlocked through progression
3. Refunds
4. In-game purchase issues
5. Deleted accounts
6. Bans and other enforcements

Missing promotional content

If you’re missing content from a promotion, please allow up to 24 hours for the content to be delivered in game. If the game was running when you redeemed a code or earned the content, please restart the game. If you're on a console, please also try rebooting your console.

Digital content included in retailer promotions

Retailer promotions include expiration dates for both the date of purchase and the code redemption period. Activision Support is unable to extend the availability of promotional content outside of the specified promotional periods. Please refer to the promotion’s Terms & Conditions for details about expiration dates.

Support for missing content from official promotions is available if the content was not delivered after a successful code redemption. Buying, selling, and other forms of transferring codes are prohibited under Activision’s Terms of Use, and codes acquired through unofficial means will not be supported.

Viewership rewards (Twitch, YouTube, Call of Duty League)

Activision Support offers limited support for missing content from viewership events. In some cases, missing viewership rewards claims require proof of viewership.

All missing viewership rewards claims must be submitted within 14 days following the conclusion of the viewership program.

Content earned or unlocked through progression

Activision Support will not restore content earned through game progression but may be missing or undelivered due to connectivity issues, game crashes, corrupted saves, or bugs. Content that cannot be restored includes, but is not limited to, player rank and stats, Ranked Play SR, weapons and attachments, camos, operators, and challenge rewards.

Refunds

Game refunds

• Refunds for digital purchases: Please contact the game retailer where you made the purchase: (e.g., Microsoft or Sony on consoles, Blizzard, Steam, or Microsoft on PC, Apple or Google on mobile).
• Refunds for physical purchases: Please return to your original place of purchase.

Refunds for in-game content

Accidental purchases: Activision Support does not offer refunds for accidental purchases made with in-game currency. To request a refund for an accidental purchase using real-world money, please contact your game retailer (e.g., Microsoft or Sony on consoles, Blizzard, Steam, or Microsoft on PC, Apple or Google on mobile).

In-game purchase issues

If you received an error when making a purchase in game, or you were charged for content that you didn’t receive, please refer to the guidelines based on the transaction type.

• Purchases made with COD Points or another in-game currency: Please reach out to us for help.
• Purchases made with real-world money: Please contact your console, PC, or mobile game retailer.

Deleted accounts

Account deletion is a permanent and irreversible action, and Activision Support cannot recover or restore deleted accounts.

Check out Activision’s Privacy Policy for more details. Please also review our tips for keeping your Activision account secure.

Bans and other enforcements

All infractions undergo a thorough review process by the security team before enforcement, though some bans may be appealed. Please visit Appeal a Ban to review our ban appeal policy and check enforcement status.

Permanent bans that are appealed and denied will not be subject to further review. Decisions made as part of the appeals process are considered final. Please review the Call of Duty Security and Enforcement Policy for more information.