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As part of our continuous efforts to strengthen account security and combat cheating, a new account verification step has been added to new account linking, requiring some players to complete a security challenge via email to confirm account ownership.
Additionally, some players with existing Activision accounts will be asked to verify the email address associated with their account in order to log in or use it to play games that require an Activision account.
Email verification helps ensure that Activision account activities are legitimate and conducted by the rightful owner. Reusing passwords on other apps or websites in connection with your email can open the door to your account being stolen or hijacked.
Please check out Keeping your Activision Account Secure for tips to safeguard your Activision account from potential threats.
Verification emails will always be sent when attempting to link an account or making changes to your personal information (excluding Full Name and home address). In some cases, email verification may also be required when logging in to an account online or in game. If these scenarios do not apply, you should not expect to receive a verification email.
If a verification email was sent but you didn’t receive it, please check your spam folder for an email from activision.com. If you still haven’t received the email after 24 hours, please try repeating your account change request or logging in to your account (online or in game) to trigger a new verification email. You may need to add activision.com to your approved sender list.
If you still don’t receive the verification email, please reach out to us for help.
Linked account
If the notification states that an account that is not yours was linked to your Activision account, please take the following actions immediately:
Login attempt
If you received a notification identifying a login attempt you did not attempt, log in to your Activision account and update your password immediately.
Be sure to check out our tips for keeping your Activision account secure.
If you continue receiving email verification requests or identify other suspicious activity on your account, we recommend submitting a Hacked Account Recovery request.
Please reach out to your email account provider to request access to the email account.
If the account provider is unable to restore access to your email account, please reach out to us for help.
Please note: Due to privacy and security concerns, Activision Support may be unable to change account details.
Yes. Visit Managing your Activision Account for steps to link a platform account.
Additional account security measures have been implemented for accounts with passwords that may be at risk. For more information, please review Call of Duty Strengthening Account Security.
Please check out Keeping your Activision Account Secure for tips to safeguard your Activision account from potential threats.
We also recommend reviewing the Call of Duty Security and Enforcement Policy for details about activities that may impact your account’s standing.
