When you have 2FA enabled, you will be asked to enter a security code each time you log in to your Activision account. After entering your email address and password, a second screen will appear asking you to enter a two-factor authentication code. The code will be generated by the authenticator app you choose* when you enable 2FA.

* Authy, Duo Mobile, Google Authenticator, or Microsoft Authenticator

Follow these steps to set up 2FA.

1. Download and install a supported authenticator app* on your smartphone or tablet.
2. Log in to your Activision account.
3. Go to the PRIVACY & SETTINGS section.
4. Select ENABLE TWO-FACTOR AUTHENTICATION.
5. Check your inbox for an email with a code. Enter the code to confirm you’re the owner of the account.
   • Please note: You will only need to confirm you own an account once per login session. If you’ve already confirmed to make other changes to your account, you will not need to confirm again.
6. Open the authenticator app to add your Activision account.
   • Authy: Select Add Account and Scan QR Code
   • Duo Mobile: Select Use a QR code
   • Google Authenticator: Tap the plus (+) sign and select Scan a QR code
   • Microsoft Authenticator: Tap the plus (+) sign to add account and select Other for type of account
7. Tap ADD ACCOUNT in the authenticator app.
8. Enter your Activision account password, then enter the 6-digit authentication code from the authenticator app (listed under Activision).
9. Select Activate to complete the setup.

After setting up 2FA, you will also be given ten backup codes to use if you can't access your authenticator app.

Be sure to keep your backup codes somewhere safe but accessible. Since the backup codes are mainly used when you cannot access your authenticator app, we recommend keeping your backup codes somewhere other than on the device with the app.

IMPORTANT! Backup codes should not be used as the primary way to log in to your account. Only use a backup code when you cannot access your authenticator app (e.g., lost, broken, or new device). If you get a new device, be sure to disable and then reenable 2FA on your Activision account using a supported authenticator app* on your new device.

* Authy, Duo Mobile, Google Authenticator, or Microsoft Authenticator

Yes. If you're ever unable to access your authenticator app (e.g., you lose or misplace your device), you can log in to your account using one of the backup codes you received when setting up 2FA.

Enter your email address and password, then enter one of the backup codes to access your Activision account.

For security reasons, you may use each backup code one time only.

IMPORTANT! Backup codes should not be used as the primary way to log in to your account. Only use a backup code when you cannot access your authenticator app (e.g., lost, broken, or new device). If you get a new device, be sure to disable and then reenable 2FA on your Activision account using a supported authenticator app* on your new device.

* Authy, Duo Mobile, Google Authenticator, or Microsoft Authenticator

Backup codes should not be used as the primary way to log in to your account. Only use a backup code when you cannot access your authenticator app (e.g., lost, broken, or new device). If you get a new device, be sure to disable and then reenable 2FA on your Activision account using a supported authenticator app* on your new device.

If you run out of backup codes, you will need to reach out to us for help.

* Authy, Duo Mobile, Google Authenticator, or Microsoft Authenticator

Security codes generated by authenticator app will expire. Allow the app to generate a new code and try again.

If you continue to have issues with 2FA, please reach out to us for help.